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Help Desk Calgary provides the following web links for your reference. No warranties or endorsements are provided for this information.
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Help Desk Institute Canadian Chapters Presentations |
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The IT Infrastructure Library, ITIL ®, is a series of documents that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organizations. Being a framework, it is completely customizable for application within any type of business or organization that has a reliance on IT infrastructure.
ITILsurvival |
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