In this issue
Kirk Weisler - Chief Morale Officer - Guest Speaker
Date: Wednesday September 22, 2004 Place: Bankers Hall
Auditorium Lower Level, 315 8th Avenue SW, Calgary, AB 11:30 AM
Networking Noon Lunch Topic: The Corporate Storyteller
Come join your local chapterites in a luncheon of motivational
magic and fun as Special guest speaker and culture guru, and HDI's
very own Chief Morale Officer, Kirk Weisler shares a motivating
message filled with ideas and activities on creating great culture,
building strong community in the workplace and some fresh new ideas
to take your networking and collaboration skills to the next level!
Kirk's message emphasizes the power and vitality that come only
through involvement and personal growth. Working with HDI Global, we
were able to bring Kirk to our chapter so we could hear this
important and inspiring message and more importantly so we could
pass it along to our help desk teams. Following is a brief
description of some of what we have invited Kirk to share with us.
See you there!
Quick Links...
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Welcome to the monthly Help Desk Calgary newsletter. This
newsletter is distributed to provide news and information
about events sponsored by Help Desk Calgary and Help Desk
Institute. You are receiving this newsletter either because
you opted-in from the registration page on our website, or you
are a current member.
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Top Four Management Mistakes - by Dr.
Donald E. Wetmore
Here are the Top Five Time Management Mistakes we should all
avoid to help us to increase our daily success both on and off
the job, in less time and with less stress. 1. Start your day
without a plan of action. You will begin your day by
responding to the loudest voice (the squeaky wheel gets the
grease) and spend it in a defensive mode, responding to other
people's and events' demands. The tail will wag the dog. If
there is a void of leadership in your Time Management life,
someone will fill that void, not that others are bad people,
but others will take all of your time if you let them. You
will have worked hard but may not have done enough of the
right things. Time Management is not doing the wrong things
quicker. That just gets us nowhere faster. Time Management is
doing the right things.
2. Get out of balance in your life. Our lives are made up
of Seven Vital Areas: Health, Family, Financial, Intellectual,
Social, Professional, and Spiritual. We will not necessarily
spend time every day in each area or equal amounts of time in
each area. But, if in the long run, we spend a sufficient
quantity and quality of time in each area, our lives will be
in balance. But if we neglect any one area, never mind two or
three, we will eventually sabotage our success. Much like a
table, if one leg is longer than the rest, it will make the
entire table wobbly. If we don't take time for health, our
family life and social life are hurt. If our financial area is
out of balance, we will not be able to focus adequately on our
professional goals, etc.
3. Work with a messy desk or work area. Studies have shown
that the person who works with a messy desk spends, on
average, one and a half hours per day looking for things or
being distracted by things. That's seven and a half hours per
week. ("Out of sight-out of mind." And the reverse of that is
true too, "In sight, in mind"). And, it's not a solid block of
an hour and a half, but a minute here and a minute there, and
like a leaky hot water faucet, drip, drip, drip, it doesn't
seem like a major loss, but at the end the day, we're dumping
gallons of hot water down the drain that we are paying to
heat. If you have ever visited the office of a top manager,
typically, that person is working with a clean desk
environment. Many would attribute this practice to that
person's access to other staff members. While there may be
some truth in that conclusion, in most cases, if we went back
some years in that person's career, they probably were working
with a clean desk back then which gave them the focus they
needed to become promoted to where they are today.
4. Don't get enough sleep. Studies show that nearly 75
percent of us complain on a regular basis, all throughout our
days, that we are flat-out tired. For most people, they get
the quantity of sleep, but they lack the quality of sleep.
Their days are filled with so much stress, they are out of
control, working harder but maybe not smarter, that it's
difficult to get a full night's sleep. (For some, they simply
do not allow for a sufficient quantity of sleep.) If you will
plan your day, then work your plan, you will get more done,
feel a higher sense of accomplishment, and experience less
stress and enjoy a more restful night's sleep.
HDI
Insider Top 4 Management Mistakes »
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Kirk Weisler's Recommended Reading - Culture Club!
First, Break All the Rules: What the World's Greatest Managers
Do Differently A business case for leadership development that
is based on a Gallup survey of over a million employees and
80,000 managers from a vast range of companies and industries.
I recommend it be a required reading for you and members of
your leadership team. One key finding of the research was
this: talented employees need great managers. "The talented
employee may join a company because of its charismatic
leaders, its generous benefits, and its world-class training
programs, but how long that employee stays and how productive
he is while he is there is determined by his relationship with
his immediate supervisor." So, while your company is spending
a lot of resources on employee retention and recruitment, for
a return on investment your company would be wise to
concurrently develop the leadership team to be talent savvy.
If time is an issue, the book is also available on audio
cassette, the cassette is an abridgment. Love Is the Killer
App : How to Win Business and Influence Friends A neighbor
showed up on my porch late one night and excitedly placed a
copy of this book in my hands... saying, "You simply must read
this!" So I did, and WOW am I glad I did. The author himself
is a huge reading advocate, and shares how to get the most
from your reading, and from your work. I had a chance to hear
him speak recently, and he was the coolest guy.
Raving Fans : A Revolutionary Approach To Customer Service
Really the first book I ever read on customer service... I
immediately read it to our first group of new hires and we
adopted the language and implimented the principles into our
culture. Creating Raving Fans was not then, nor should it ever
be just "an event". It is an attitude, an oprational
philosphy... a WAY OF LIFE! This book is CORE, a must read!
(At least I think so, Kirk out) Do One Thing Different : Ten
Simple Ways to Change Your Life Through simple language
without any jargon, and numerous enlightening true stories, he
instills hope by freeing people from the past and limited
beliefs, and by helping them to stop analyzing and actually
change by doing what works, changing their viewing of the
problem and applying the 10 solution keys. He is "painfully
aware that life is more complex than anything even the wisest
and best-written book can contain." And quotes Mark Twain's
warning: "Be careful about reading health books. You may die
of a misprint."(p.195) The whole book is precisely the
antidote to such obsessive and rigid thinking at the root of
many of our problems
All I Really Need to Know I Learned in Kindergarten :
Fifteenth Anniversary EditionReconsidered, Revised, &
Expanded With Twenty-Five New Essays I LOVE THIS BOOK! I have
used this book so many times in so many ways with so many
different types of teams. Whether with folks on the front
lines or with executive roundtables across America and even in
Europe... this book has never ceased to amaze me with it's
simple yet profound appeal. This book connects! If you don't
find at least 5 stories you want to read to your team upon
reading it... then you're not trying. If you don't own it,
your missing out Good to Great: Why Some Companies Make the
Leap... and Others Don't I have recommended this book to
several people, always with the promise that they will enjoy
the book so much, that they'll want to buy me lunch just to
thank me. So far, I've eaten lunch with every one of them.
This is one heck of a powerful culture book so if you are a
culture person .I've read it twice so far, and am going back
for more!
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