The HDISM Annual Conference &
Expo - March 19-22, 2006 - Nashville, TN
Created
by and for our members, the HDI Annual Conference is the world's
leading event for the service and support industry, bringing
together more than 2,000 internal and external customer service and
IT support professionals dedicated to achieving excellence.
Register Now
Here are just some of the benefits
to attending this year's conference
-
HDI 2006
offers you a variety of opportunities to network with your
colleagues
-
HDI
Connects, an innovative new online tool to extend the HDI
conference experience before, during and after the event
-
The
Executive Connections Program, exclusively for senior managers
-
Conference
Optimizer session helps you learn how to make the most of your
conference experience
To learn more about the
conference,
click here…
Going Global with Support by
Phil Verghis
You stare at
the phone as you listen to the voice mail message. At the same time
an e-mail marked URGENT arrives. Both are from the same person—the
regional sales manager in Australia. With bluntness typical of a
salesperson, both contain the same pressing question: “When are we
going to put support on-site in Asia Pacific? We anticipate huge
growth in the region, and the only thing holding us back is your
lack of on-the-ground support. “You decide it is time to do
something, but what? Sure, it’s tempting to simply leap into action
and comeback with a proposal. But expanding customer support into a
new region—with different cultures, values, and attitudes—is a big
step. It’s crucial to step back and examine your company’s strategic
objectives before you begin. In other words, figure out the what and
why before you tackle the how.
Read more about
going global with support in the January/February edition of
SupportWorld Magazine
A Practical Approach to ITIL
As IT
organizations feel the pressure to respond to business needs, rather
than simply technology needs, a new acronym has entered the
vocabulary: ITIL. The term stands for Information Technology
Infrastructure Library, a set of guidelines for creating IT Service
Management processes that not only produce consistent and
accountable results, but are aligned with business goals and
priorities.
Read more about
ITIL in the in the January/February edition of
SupportWorld Magazine
 Ron
Muns - CEO and Founder
HDI, Leading IT Service & Support
Measuring and Improving Customer
Satisfaction
As you are well
aware, ours is an industry that depends on customer satisfaction for
survival. During this informative talk, Ron will define Customer
Satisfaction and discuss several crucial points:
-
What it takes to improve
customer satisfaction
-
Why high scores
are imperative
-
How customer
satisfaction fits in with the HDI Balanced Score Card Service Model
-
Critical keys to
improving customer satisfaction
Click
here to read more…
Jay Rifenbary, HDI Sponsored Speaker,
will be at the October luncheon on October 18, 2006.
Jay Rifenbary
is president of the Rifenbary Training & Development Center, and
author of the International Best Seller, "No Excuse! - Key
Principles for Balancing Life and Achieving Success", recently
awarded "Book of the Year" by the North American Book Dealers
Exchange.
Click here to read more about Jay Rifenbary…
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