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| The next Help Desk
Calgary event: Date: September 17, 2003 Topic: State of the Support Industry - "Visioning Your Support Organization" Speaker: Ron Muns, Founder & Chief Member Advocate, Help Desk Institute For further information or to register click on the link below: Event Information |
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Benefits Looking for... - a support network - industry news & information - social events - discounts on events, training, and books Join the Help Desk Institute and Help Desk Calgary One Association today and start enjoying the benefits! Click on the link below for further information. Membership Information |
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Ron Muns, Founder of Help Desk Institute will be the guest speaker at the September members' luncheon. This event is for all audiences from front line analyst to CIO. Mark your calendars and invite your colleagues to join you at this event.
**State of the Support Industry - Visioning Your Support Organization**
Help Desk Calgary is pleased to bring you an event that is designed for all audiences from front line support representatives to CIOs. Ron will present an industry shaping model for support organizations which will help define what your "current state" is and provide guidance on how to move to a "desired state". This presentation will include:
-Pressure points impacting technology support organizations
-Support organization structural changes
-Support model evolution
Attendees will learn where the support industry is headed and about the support models that are emerging.
To register click the following link:
Register Now
HDI Conferences Come North of the
Border
HDI's first annual
Canadian conference tour launches in Vancouver on December 1, 2003 before
heading to Montreal. This is a great opportunity for Canadian members and
other customer support professionals to attend a national conference
without the associated travel costs and exchange rate to the
U.S.A.
Vancouver
Conference Information
Mark Your Calendar for HDI
2004!
We invite you to come
have a ball and celebrate at HDI 2004 – the 15th annual gathering for the
service and support industry!
Celebrate community and service.
Celebrate the past, present and future of the support industry. Celebrate
change and have fun! Enjoy the sights, sounds and scents of the beach as
fresh air inspires fresh ideas. Bask in the sun and bask in new ideas and
strategies! Take a break in our networking Oasis, and share with your
colleagues! Step out of your routine, relax, and re-invigorate!
Journey into an adventure… an exciting learning adventure that
will inspire you with new strategies, introduce you to new tools of the
trade, and immerse you in community spirit. Stroll the Beach Boardwalk –
HDI 2004's Expo Hall – and discover the latest tools and services for the
IT and customer support organization from more than 70 leading vendors.
Look out over the horizon and see new visions… visions of your
team working at its best, your life, energy, and spirit, the power of
learning new skills and strategies for process integration, business
alignment, operational productivity, customer satisfaction and employee
fulfillment.
Join us for all this and more at the luxurious Gaylord
Palms Resort & Convention Center in sunny Orlando, Florida!
Bring your entire team to this oasis of ideas and create your own
turnkey off-site experience that will make a difference in how you do
business tomorrow.
Come and celebrate HDI's 15th anniversary at
HDI 2004 - where the sun never sets on service!
For more
information: Click
Here
Editor: Wilbur Turner
Email: info@hdi-calgary.org
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Help Desk Calgary Website
Visit the Help Desk Calgary website by clicking on the link below:
www.hdi-calgary.org
Join a
Committee
Contribute your skills
and ideas to help provide value to our membership through our volunteer
opportunities. For more information click on the link below or write to us
at info@hdi-calgary.org.
Executive
and Volunteer Information