Canadian Conference Tour 2003
Help Desk Institute conferences are coming to Canada. Dates are Vancouver Dec 1 & 2 and Montreal Dec 4 & 5. *Register by October 17 and receive $100 discount! See brochure for more details. Brochure

Visioning Your Support Organization from September
Don't miss reading September's presentation by Ron Muns, CEO and Founder of Helpdesk Institute. NOTE: This is a large document and may take a few minutes to load. Visioning Your Support Organization

Importance of Soft Skills in the current Canadian labour market
"It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change" Charles Darwin

As a new millennium begins and the world moves rapidly from the old industrial to the new Information Age. Darvin's words are still as relevent today as when they were first espoused during the early part o the 19th century--indeed, perhaps never more so than right now. With the veritable explosion of moderm telecommunications and computing power, a very competitive global marketplace is emerging and rapidly changing the face of the workplace.
In order to succeed in this period of unprecedented technological advance, inviduals an organizations have to be ready and willing to develop, and adopt , new skills and approaches. Their very survival may depend on adapting to the shifting demands of the new economy. Read the entire article at: Importance of Softskills

Future Chapter Events
Wednesday, November 19, 2003, Pete McGarahan, Executive Industry Fellow for STI Knowledge. Topic: "Call Reduction Strategies That Work"

Join a Committee
Contribute your skills and ideas to help provide value to our membership through our volunteer opportunities. For more information click on the link below or write to us at info@hdi-calgary.org.
Executive and Volunteer Information