In this issue
Ron Yarwood - Executive Director, Support Excellence - Guest
Speaker June 25, 2004
Join us for the June Luncheon! The location for this month's
luncheon is Bankers Hall Auditorium Lower Level, 315 8th Avenue SW,
Calgary, AB with networking from 11:30-12PM and the luncheon at 12PM
- 1PM.
Ron's Round Table discussion has been held-over due to popular
demand - don't miss out!
Quick Links...
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Welcome to the monthly Help Desk Calgary newsletter. This
newsletter is distributed to provide news and information
about events sponsored by Help Desk Calgary and Help Desk
Institute. You are receiving this newsletter either because
you opted-in from the registration page on our website, or you
are a current member.
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Outsourcing creates jobs, study
says
Industry report says offshore outsourcing will boost economic
growth, lower inflation, create jobs.
Global Insight, a private consulting firm hired by the
Information Technology Association of America, an industry
lobbying firm, said that, while outsourcing does result in
some short-term U.S. unemployment, its long- term benefits
outweigh its costs.
"The cost savings and use of offshore resources lower
inflation, increase productivity and lower interest rates,"
Global Insight said in a statement. "This boosts business and
consumer spending and increases economic activity."
According to this study, these benefits "ripple" through
the economy, leading to about 90,000 net new jobs through the
end of 2003. This effect, the study said, should produce a
total of 317,000 net new jobs through 2008. Read rest of
article at
Outsourcing
creates jobs »
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Peer to Peer
Date: Thursday June 10, 2004 Time: 4:00 PM Place: Brewsters
Eau Claire Register Online By June 4, 2004
Come say hello to fellow HDI members and executive at this
social event!
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The Attitude Adjustment - by The Staver Group
Valuing customers is incredibly important. Values go deeper
than techniques when it comes to satisfying customers.
Learning how to value people is at the core of our personality
and character. It operates from deeper levels within us and
our attitudes and motives ultimately define our values. These
three important areas make an enormous impact on how well you
do with customers. They are attitudes, motives and values.
Attitude is HOW you think. It is reflected in the way you
work. It is shown in the manner in which you relate to other
people. It is also demonstrated in times of stress. Motives
are the reasons WHY you do things. You could work diligently
because you feel great about yourself when you do. You may
perform good work because of the recognition you receive from
working hard. These things are motives - reasons WHY you do
things.
Values are the inner guidelines or rules that direct your
behavior. Values are the rules by which you live your
day-to-day life. Values will always guide your behavior. With
few exceptions, behavior is almost always constant with your
values.
Values are what drive a persons attitudes, motives and
behavior. When your values are consistent with giving superior
grade customer service, your attitudes, motives and behaviors
will be consistent with outstanding service as well. Here are
some internal values you should adopt to achieve success with
your customers: Think, I love meeting new people! Think, You
are the customer - you pay my bills! Think, Theres something
about you I really enjoy! Think, You make my job possible!
When you and your team members adopt this internal value
system, your business will prosper. When you have such a
positive value system, you will seem sincere to your
customers.
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The Six Newest Trends in Managing People - by Jan B.
King
The top HR professionals these days are focused on a lot more
than payroll and the administration of benefits. The trend in
the 21st century will be to provide development opportunities
to people on a custom basis, depending on the needs of
individual employees.
The customization goes from choosing between a list of
available benefits to taking advantage of personalized
coaching or skill-building training. HR professionals are
finding they must continue to streamline methods for
compliance and recordkeeping so they can get on to more vital
work.
Read
article »
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