In this issue
Ron Yarwood - Guest Speaker February 24
Join us for the February 24 luncheon with guest speaker Ron
Yarwood. The topic is "Voice over IP in the Contact Centre." Ron's
presentation will provide information on how the Support Excellence
contact centre's VoIP system was setup and how contact centres can
utilize this technology to advantage. Don't miss this event!
Registration deadline is Wednesday February 18, 2004.
Event
Information & Registration
Quick Links...
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Welcome to the monthly Help Desk Calgary newsletter. This
newsletter is distributed to provide news and information
about events sponsored by Help Desk Calgary and Help Desk
Institute. You are receiving this newsletter either because
you opted-in from the registration page on our website, or you
are a current member.
This month's issue is sponsored by Inverness Consulting.
Inverness is offering ITIL certification training in Calgary
this month. Please see the article below for further
information. We welcome your feedback, comments and
contributions for this newsletter. Please send any information
to info@hdi-calgary.org.
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Help Desk Calgary Executive Elections
Coming Soon!
 Each year approximately
one-half of the volunteer board of Help Desk Calgary positions
are open for nominations. Each of the positions are a two year
term and the terms are staggered to provide continuity of
leadership.
Nominations are being now accepted for the positions of
President, Vice President Communications, Treasurer, and
Secretary.
Getting involved! Ask any one of the current executive why
they volunteer and what they get out of it (besides a
complimentary Gold HDI membership). This is not only an
opportunity to help out the professional community, but is a
great learning experience.
If you would like to nominate someone (or yourself) or if
you have any questions please contact us via email to
info@hdi-calgary.org. Elections will be held at the May
luncheon.
Click
here for more information and to read roles and
responsibilities of these positions. »
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ITIL Foundation Course in Calgary
 Inverness Consulting is
holding an ITIL Foundation Certification course in Calgary
February 25 and 26.
The goal of ITIL is the optimal provision of Information
Technology (IT) operational and management processes to
support business requirements at a justifiable cost.
This course is intended for IT Managers, Project Managers,
Business Analysts, Systems Analysts, Team Leaders, Help Desk
staff, Deskside support, Network Administrators, Service
Delivery Managers, and Operations support.
Course
Brochure & Registration Information »
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Are you a Member?
 Become a member of Help
Desk Calgary and Help Desk Institute for ongoing benefits: 1)
Local monthly events that provide information on technology,
people, and process, 2) Save $15 on the monthly luncheon
registration, 3) Get 3 complimentary luncheon tickets (a $75
value) when you join or renew your membership during 2004, 4)
Network with your industry peers, 5) Industry training and
certification information, and 6) Social events.
Click
here for membership information or to join. »
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Volunteer Opportunities with Help Desk Calgary
Contribute your skills and ideas to help provide value to our
membership through our volunteer opportunities. For more
information click on the link below or write to us at
info@hdi-calgary.org.
Members are also welcome to attend executive meetings. This
is a great opportunity to see what is involved in
volunteering. Contact the chapter president if you wish to
attend one of the monthly executive meetings.
Volunteer
Information »
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