Help Desk Calgary Newsletters

2006

June 2006

April 2006

March 2006

2005

March 2005

February 2005

2004

December 2004

November 2004

October 2004

Summer 2004

June 2004
May 2004
April 2004
March 2004
February 2004
January 2004

2003

December 2003
November 2003

October 2003

September 2003
 

Handouts / Presentations

April 2004 - Privacy Presentation (PowerPoint)
March 2004 - Total Cost of Operations for a Service Desk (PDF)
February 2004 - VOIP Journey (PDF)
January 2004 - Help Desk of the Future (PowerPoint)- George Spalding

November 2003 - Call Reduction Strategies That Work (PowerPoint)

September 2003 - Visioning Your Support Organization (PowerPoint)

May 2003 - Understanding .NET [PDF]

April 2003 - Help Desk Contingency Planning [PDF]

September 2003 - Bold Customer Service