Next Event

May Luncheon

Date: Tuesday May 20th, 2008
Place: Gulf Canada Square, Shoal Lake East Room, Calgary, AB (401-9th Ave SW)
Time: 11:30 to Noon - Networking Noon to 1:00 PM - Luncheon & Presentation
 

Register Online By Friday May 16th, 2008

Monthly Luncheon

Help Desk Calgary Elections

Help Desk Calgary will be electing 3 positions for its board of directors;

·      VP Finance

·      Secretary

·      VP Membership

Please come out to our May 20^th luncheon and support your local Help Desk Calgary chapter.

Nominations can be forwarded to:

Sheila Voll – President at sjvoll@hotmail.com

Ron Yarwood – VP Finance at ryarwood@supportexcellence.com

Let’s Talk Service Desk Tools

It’s always interesting hearing about the tools that others in our industry are using in their Service Desk.  There have been advancements in Service Management support tools, ITIL driven application development, support for the mobile user, use of collaboration and enhanced communication tools and others.

Come out to Election Day on May 20 at bankers hall, spend a few minutes electing you Help Desk Calgary executive, and then spend some quality time with your peers talking about the tools you use, how you selected them, how they perform, and what you would like to have in the future.  If anyone is already using it, this is a great forum to exchange real-life information about the trials and tribulations of toolset implementation.

Ron Yarwood will set up the topic, and then facilitate the discussion. 

Bio 

Ron Yarwood is a long time member and executive board director of Help Desk Calgary. He has acted as President, Past President, Executive Member at Large and is currently the VP Finance for the organization.  Ron also owns his own company specializing in Service Business Management consulting.  Ron helps his customer with process development, tool selection, and ITIL compliant service design and delivery.

Register Now!