Welcome

Welcome to Help Desk Calgary, your local association for Help Desk and Client Support professionals. Since 1990 we have provided a networking and learning forum, with our monthly luncheons, newsletters and peer to peer events.  Help Desk Calgary is a member of the Help Desk Institute.

Help Desk Calgary is actively involved in regional and North American Help Desk Institute activities. This affiliation benefits our local chapter by providing direct links to the leaders in our industry and the sharing of best practices new ideas.

Getting involved with Help Desk Calgary is a an excellent way for both new and established employees as well as managers to keep up with our fast changing industry

The Calgary local chapter has been re-activated, and is now up and running again. The executive team are meeting regularly to bring you exciting and interesting events.Check out our Upcoming Events page for details.  Our last spring event was June 17th and was a big success.  Events will resume in September so watch this space!

For those of you who attended (or missed) Charles Cyna's May presentation on First Call Resolution - A Catalogue for Service Desk Improvement...  First call resolution rates are a measure that every Service Desk should track as an indicator that can underpin service improvement. However, what constitutes a good first call resolution rate? How can it be tracked and if you need to improve it – what’s involved Explore how first call resolution can provide the foundation for a Continued Service Improvement (CSI) program and how little focus can provide huge dividends in Service Desk efficiency and cost reduction. Please click here to sign up and download the presentation. 

If you have any suggestions or comments that you would like to share with the executive team, please send us an email info@hdi-calgary.org

Thanks

Your local chapter executive team