Welcome
Welcome to HDI Calgary, your local association for Help Desk, Client and Desktop Support professionals. Since 1990 we have provided a networking and learning forum, with our monthly luncheons, newsletters and peer to peer events. HDI Calgary is a member of HDI - the IT Service and Technical Support Community.
HDI Calgary is actively involved in regional and North American HDI activities. This affiliation benefits our local chapter by providing direct links to the leaders in our industry and the sharing of best practices new ideas.
Getting involved with HDI Calgary is a an excellent way for both new and established employees as well as managers to keep up with our fast changing industry
The Calgary local chapter meets regularly to bring you exciting and interesting events. Check our Upcoming Events page for full details.
Events are now planned for:
Bring
Your Own Device solutions. (May 16, 2012)
What
are challenges during planning, developing and deploying stages of BYOD
projects. Click here for details.
Do you know any great speakers? We've had requests for presentations on the following topics:
- Call Quality - how and what do you measure?
- Dealing with Difficult Customers
- Tier 2 - what are you looking for in tickets?
- Time Management
- ITIL - Benefits & Pitfalls
- ITIL - Real Life Experiences - have you done an implementation?
- Effective Communications
If you, or someone you know, would like to share their experience on any of these topics please get in touch with one of the executive team, or send us an email info@hdi-calgary.org.
Thanks
Your local chapter executive team
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